| In recent years the
quality of service delivery has become an important focus of attention for
every one employed in health care. Many health organizations are striving
to deliver excellence and improvements in the context of a wide variety
of government initiatives. Delivering excellence requires commitment from
all involved staff providing a service either directly or indirectly to
patients and service users. Healthcare staffs need to be educated to identify
best practice and to learn how to apply what they have learnt to their own
organizations or departments. |
|
| This diploma is intended
for all staff working in the healthcare sector including doctors, managers,
nurses, other clinical specialists and administrators who wish to develop
and extend their knowledge and skills. The most important part of the study
program are the implementation projects, which run throughout the semesters.
The projects should be industry-based requiring students to spend one day
per week working with their organization on a quality related initiative.
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|
|
| Program Objectives |
|
| Develop participants
as reflective practitioners with the skills, confidence and awareness necessary
to identify and implement evidence based quality and safety in healthcare.
|
| Prepare participants
to lead the quality activities at their organizations by acquiring up-to-date
knowledge about quality management through a comprehensive curriculum. |
| Use concepts, tools,
skills and techniques necessary for application of internationally recognized
quality system standards such as ISO 9000 and the Joint commission International
Standards [JCI]. |
| Prepare participants
to be active members in teams carrying out planning and improvement projects. |
| Provide about
70% of the body of knowledge required to sit for the exam of the Healthcare
Quality Certification Board (HQCB) in the USA, and become a Certified Professional
for Healthcare Quality (CPHQ). |
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|
| Target Group |
|
| Healthcare professionals
and administrators who intend to play a vital role as Quality professionals
at their organizations. |
| Hospital managers who
would like to augment and consolidate their managerial capabilities |
|
|
| Admission Requirements
& Prerequisites |
|
| Bachelor degree in relevant
field (Medicine, Pharmacy, Dentistry, Nursing...etc) from reputable university. |
| Good proficiency of
the English language. For administrators, proof of working at a healthcare
organization. |
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|
| Curriculum |
|
|
Course level
|
Courses (3 cr hrs each)
|
Pre-requisites
|
|
Course
1
|
-The Basic Six Sigma Breakthrough Improvement Process
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Course
2
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SPC in Healthcare
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Course
3
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Planning for Top Quality in Healthcare Services
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Course
4
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International Quality System Standards for Healthcare
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|
Course
5
|
Performance Improvement
|
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|
Course
6
|
Managing HR for Health Care
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| Course Descriptions |
|
| Course 1: The
Basic Six Sigma Breakthrough Improvement Process |
|
| Define phase |
| Measure phase |
| Analyze phase |
| Improve phase |
| Control phase |
|
| Course 2: Managing
Information in Healthcare |
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| Introduction. |
| Planning your CQI Journey.
|
| Understanding Variation. |
| Basic SPC concepts and
the Run Chart. |
| Control chart Theory
Simplified. |
| Statistical Process
Control and Use of Control Charts. |
| Drilling down into Aggregated
Data. |
| Issues with Control
Charts. |
| Limitations of Attribute
Charts. |
| Healthcare information
system. |
| Data Collection. |
| Computational Techniques
in Project Management (PERT) |
|
| Course 3: Planning
for Top Quality in Healthcare Services: |
|
| Project identification
Identifying customers |
| Defining customer needs
Service design |
| Process design |
| Identifying process
controls |
|
|
| Course 4: Quality/
Environment System Standards in Healthcare: |
|
| The standards for quality
management system ISO 9000. |
| The standards for environmental
management system ISO 14001. |
| (JCI) Joint Commission
International standards. |
|
|
| Course 5: Improving
Organizational Performance: |
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| Thoughts on Quality.
• Movements in Quality. |
| The Quality Umbrella.
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| Structure, Process,
and Outcome. |
| The Concept of Customer. |
| The Healthcare Organization.
|
| Healthcare Delivery
Settings. |
| Process Analysis tools
in Healthcare. |
| Healthcare Organizations
as Complex Systems. |
| Strategic Planning for
Healthcare Quality: Guiding the Organization. |
| Leadership: Translating
Strategic Goals into Quality Outcomes. |
| Aligning Culture, Structure,
Staff, Rewards, Information System, and Financial System to Support Quality. |
| Organizational Renewal
to support Quality. • Performance Assessment: Measuring Results. |
| Strategies for Implementing
Quality Improvement. |
| Structural elements
of PI. |
|
|
| Course 6: People
Management: |
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| Doctor’s Communication
Skills |
| Team Skills: |
|
| Team Work |
| Building rapport
|
| Listening |
| Questioning |
| Feedback |
| Negotiating differences |
| Making decisions |
| Providing information |
| Preparing presentations |
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| People Management: |
|
| Leader and Management |
| Time management |
| What is motivation and
why is it important |
| People in performance
improvement process |
| Empowerment, decision
making, and problem solving |
| Change management |
| Team coordination |
| Managing conflict |
| Communication |
| Working
with consultants |
| Employee selection |
| Staff QM/PI orientation,
training, and education |
| Staff performance |
