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(Six Sigma, ISO 9000, ISO 14000) |
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To survive and grow in global markets, organizations will be required to develop
customer focus and involve employees to continually improve Quality. Export trade
demands better services and world-class products. It requires radical change in
our approach. Management can bring about transformation and move towards Quality
Excellence by developing their employees in every function. |
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The Diploma in Total Quality Management is intended for both Manufacturing and Service
Industries. It offers participants a unique opportunity to enhance their skills
in the area of Total Quality Management and introduces them to the modern tools
and techniques necessary for establishing quality systems that satisfies the requirements
of international standards.
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The Diploma in Total Quality Management is a one-year, inter-disciplinary program
with streams of modules in various aspects of quality management. The most important
part of the study program are the implementation projects, which run throughout
the semesters. Projects should be industry-based requiring students to spend one
day per week working with their organizations on a quality related initiative. |
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Program Objectives
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To prepare participants to: o Become successful quality mangers in their organizations.
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Lead the quality activities at their organization through acquiring up-to-date
knowledge and skills. |
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Be an active member in quality planning and quality improvement project teams in
their organization. The program provides hands-on training on how to use quality
tools to implement such projects.
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Set for the qualifying exam of the American Society for Quality (ASQ) and obtain
its certificate “Certified Quality Manager CQM/OE”. For more information, Please
visit the website www.asq.org
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Target Group
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This program is ideal for engineers and administrators who intend to lead quality
activities at their organizations. |
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Admission Requirements & Prerequisites |
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Bachelor degree in a relevant field from a reputable university. |
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Good proficiency of the English language.
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Courses
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Courses (3 cr hrs each)
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Pre-requisites
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Course 1
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1- Six Sigma Approach
to Quality Improvement-DMAIC
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Course 2
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Statistical Quality Control (SQC).
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Course 3
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The Quality Planning Process
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Course 4
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International Quality System Standards
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Course 5
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Organizational Excellence
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Course 6
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The Quality Control Process-Project Management
Approach.
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Course Descriptions |
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Course 1: The Basic Six Sigma Breakthrough Improvement Process. |
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Define phase |
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Measure phase |
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Analyze phase |
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Improve phase |
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Control phase |
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Course 2: Statistical Quality Control. |
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Fundamentals of Statistics
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Fundamentals of Probability
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Statistical Inference
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Control charts for Variables |
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Control charts for Attributes
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Lot-by-Lot Acceptance Sampling |
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Mail Standards |
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Course 3: Planning for Top Quality |
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Establish project
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Identify customers |
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Define customer needs
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Develop product |
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Develop process |
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Establish process controls |
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Course 4: Standards for Quality and Environmental Management Systems & “Malcolm
Baldrige” Award |
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Standards for Quality Management Systems ISO 9001. |
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Standards for Environmental Management Systems ISO14001. |
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The “Malcolm Baldrige” award standards. |
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Course 5: Managing the Quality Functions |
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Basic Quality Concepts |
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Company-wide quality assessment |
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Process Management
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Strategic Quality Management
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Organization for Quality |
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Developing Quality culture |
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Supply chain management
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Operations – Manufacturing Sector |
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Operations – Service Sector |
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Inspection, Test, and Measurement |
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Marketing, Filed Performance, and Customer Service |
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Quality Information Systems |
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Course 6: Project Management
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Overview
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Project Initiation |
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Project Planning |
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Project Execution |
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Project Closure |
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Computational Techniques for Project Mangers (PERT)
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